Role of Central Consumer Protection Authority under CP Act 2019

Central    Consumer Protection   Authority

Consumer Protection  Act 2019

Chapter -111


What type of complaints can be made

A complaint relating to

  • Violation of consumer rights
  • Unfair trade practices
  • False or misleading advertisements
  • Ads prejudicial to the interests of consumers as a class

How to make complaint

Be forwarded in the following modes

  • In writing
  • In electronic mode

Whom to forward ?

To any one of the authorities

  • The District Collector
  • The Commissioner of regional office
  • The Central Authority.

Purpose & Objective of Authority

  1. Prevent violation of  rights of consumers as a class under this Act;
  2. Prevent unfair trade practices and ensure fair deal with consumers
  3. False or misleading advertisement is made of any goods or

services which contravenes the provisions of this Act or the rules or regulations made thereunder;

Action by Authority


1. Inquire or investigation

  • Suo motu or
  • On a complaint received or
  • On the directions from the Central Government;

2. File complaints before the District Commission, the State Commission or the National Commission, as the case may be, under this Act;

3. Intervene in any proceedings before the District Commission or the State Commission or the National Commission, as the case may be, in respect of any allegation of violation of consumer rights or unfair trade practices;

4. Recommend adoption of international covenants and best international

Practices on consumer rights to ensure effective enforcement of consumer rights

5.  Undertake and promote research in the field of consumer rights;

6. Spread and promote awareness on consumer rights

7. Encourage non-Governmental organisations and other institutions working in the field of consumer rights to co-operate and work with consumer protection agencies


1 right to be protected against products or services hazardous to life and property

3. The right to be assured, wherever possible, access to a variety of

goods, products or services at competitive prices;

  • Right to be heard
  • The right to seek redressal against unfair trade practice or restrictive

Trade practices or unscrupulous exploitation of consumers; and

  • The right to consumer awareness;

What is unfair trade practice?

1. Falsely represents that the goods & services are of a particular standard, quality, quantity, grade, composition, style or model;

2. Falsely represents any re-built, second-hand, renovated,Reconditioned or old goods as new goods;

3.  Represents that the seller or the supplier has a sponsorship or

approval or affiliation which such seller or supplier does not have;

4. Warranty guaranty without test of the performance,

5. Misleading Advertise Publish what is actually not about product & services products or goods or services

6. Permitting the publication of any advertisement, whether in any

Newspaper or otherwise, including by way of electronic record

7. Gift attraction – the offering of gifts, prizes creating impression that

being given or offered free of charge when it is fully or partly covered by

the amount charged,

8. Conducting contest, lottery, game of chance or skill, etc. for promotion of product the conduct of any


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